Faculty of Biology, Medicine and Health
Intranet Applications

Access Check List

If you are having problems accessing the Faculty of Biology, Medicine and Health (BMH) Intranet then please read our checklist of common problems and how to resolve them.

  1. Username and Password

    You must use your standard university network username and password to logon to the BMH Intranet. If there is a problem with your username or password that you cannot resolve using the IT Account Manager page, please use the Comments and suggestions link at the bottom of this page, quoting your full name and student or staff card number.

  2. Enable Cookies

    You must have cookies enabled on your browser to access the BMH Intranet. Please refer to your browser's Help (use the "Help" menu from your browser's menu bar) if you are not sure how to do this.

  3. Personal Firewalls and Internet Security Software

    If your browser has cookies enabled then the most likely cause of the problem is that you are using a personal firewall (e.g. ZoneAlarm, Norton Personal Firewall, etc.) that is preventing the cookie from being created or some internet security software (e.g. Norton Internet Security) that is blocking data such as your username and password from reaching our intranet server. You can test this by temporarily switching off your firewall and internet security software, closing your browser and restarting it and then trying to logon again. If you are able to successfully access the BMH Intranet when these programs are not running then you need to re-configure your firewall and/or internet security software. Please refer to the manufacturer's documentation.

  4. Still Having Problems?

    If you are still having problems using the BMH Intranet after checking the above then please use the Comments and suggestions link at the bottom of this page, to contact the Webmaster with details of the problem.

    Please quote:

    • your full name
    • your University network username
    • your University swipecard/library card number
    • your IP address:
    • your internet service provider (ISP), if trying to login from off-campus
    • the date and time
    • your operating system (e.g. Windows 7, Windows 8, Mac OS X, Linux)
    • your browser (e.g. IE, Firefox, Safari, Chrome) and version number (use Help, About in the browser)
    • details of any error messages
    • and any anti-virus and Internet Security software you have installed

    Please note also that we strongly recommend that all communications should be made via your University email address.

  5. University Usernames

    All members of the University (staff and students) have a personal University username. They are created automatically when you become a member of the University.

    Students normally get their usernames by going through IT Signup in a University computer cluster.

    However, both staff and students can obtain their usernames via the IT Account Manager page. Use the Activate your IT account link to obtain your username, specify your password, and setup your password recovery details.

    Note: you can also use this page to reset your University password provided you have supplied password recovery details using the IT Account Manager process: click on the Recover your IT account link.